Frequently Asked Questions

NEW - I have some questions or I am interested in purchasing tickets, can you assist?

If you are looking for information before buying tickets, or you already have purchased your tickets through our official website at worldsbk.com, please contact tickets.worldsbk@pg-mc.com.

For ticketing-related issues on tickets purchased from other sources, you should contact the agency or vendor through which your ticket purchase was made.

Is there a no-spoiler option?

You will be able to access the race directly under the following link:

Videos No Spoiler

You can add it to your bookmarks.

What do I get to see with the Live & OnDemand Full Season VideoPass?

With the Live & OnDemand VideoPass you get to see:

-Live and OnDemand coverage: watch the WorldSBK FP1 and FP2 (plus WorldSSP FP2) on Friday during European rounds and WorldSBK, WorldSSP and WorldSSP300 Superpoles on Saturday at all rounds, whilst all races across the weekend will also be available (besides WorldSSP300 Last Chance Race).

-Video Library: Enjoy 26 minutes highlights, race reviews, season reviews of past seasons since 1993

Note that this VideoPass is not available in all countries and that the contents may vary depending on the country you are accessing your account.

I have an account but forgot my password - How can I retrieve it?

If you do not remember your password, you should go to Forgotten Password and write your email address. You will then receive an email helping you reset your password.

Adjust the current settings of your e-mail provider such as Spam filters, Safe list, send Spam to Spam folder, etc. so that it accepts mails from and check that there is available mailbox space.

What do I get to see with the Full Season OnDemand VideoPass?

With the OnDemand VideoPass you get to see:

-OnDemand coverage: watch the WorldSBK FP1 and FP2 (plus WorldSSP FP2) on Friday during European rounds and WorldSBK, WorldSSP and WorldSSP300 Superpoles on Saturday at all rounds, whilst all races across the weekend will also be available (besides WorldSSP300 Last Chance Race).

-Video Library: Enjoy 26 minutes highlights, race reviews, season reviews of past seasons since 1993.

Why am I not getting live coverage with my VideoPass?

Depending on the country you are located in, you will have access to on demand coverage, without live. You will be able to view the races live on the TV broadcaster available in your country.

How do I cancel auto-renewal for my subscription?

You can cancel auto-renewal billing for your Full Season VideoPass at any time before it auto renews.

To cancel auto-renewal billing for your Full Season VideoPass subscription, please visit your VideoPass section on your profile after clicking on your email address once logged in. Set the automatic renewal feature to Disabled.

NEW - Can I access my VideoPass in your app?

The official WorldSBK™ App (available for Android and iOS mobile devices) only offers news, selected videos, live timing, riders’ profiles, results, and standings.

There is no dedicated WorldSBK™ TV App either.

All the archived and Live videos are available through worldsbk.com only. Please, use your WorldSBK™ VideoPass there to access all the exclusive Live and On-demand content.

Need Support?

Do not hesitate to contact us.